Be sure to have this info ready to register:

• Your first and last name
• Your phone number (preferably a cell phone)
• Your email
• Pick up locations such as your home address, including zip code
• Drop off location including zip code
• Date and time needed for ride
• If going to a non-emergency medical appointment, provide date and time of appointment
• If anyone is traveling with you (you can take one adult or one child)
• If you have special travel needs, like wheelchair access
• If you have special health care needs

• Reservations must be made at least 3 business days in advance. If less than 3-day notice is given, UMCH does not guarantee services.
• Be ready on time: Passengers should be ready for transport 15 minutes before the scheduled pick up time. 
• Cancelling a reservation: Passengers are required to cancel transportation with 24-hour notice, or as soon as possible. 
• Passengers must be at the pick up location’s main entrance or door. 
• Return pick ups: Pick up will be at the same location where the driver dropped off dropped the passenger off.
• Will call return trips: Passengers are required to contact UMCH Transportation Services and not the individual driver when they are ready for their return pick up. Please call 616-452-3226 Ext. 3052
• Personal items: Passengers are responsible for all personal items. Personal items include medications, medical documents, and medical equipment. All baggage and other items must fit on the passenger’s lap. 
• Child car seat or Booster Seat: Passengers must provide their own child safety seat.
• Additional Passengers: A passenger can bring (1) additional person to accompany them. Notification of the additional passenger must be reported at the time the UMCH Transportation Services reservation is made. 
• Special Needs: Special needs must be disclosed – such as behavioral issues during transportation, oxygen, IVS, or physical limitations preventing curb-to-curb service – at the time of reservation.
• Grocery Store Purchases: Passengers must be able to carry all items purchased in one or two trips to and from the vehicle. Additionally, it is not the driver’s responsibility if purchased items do not fit into the vehicle. Passengers will have to make other arrangements to transport larger items or return them. 
• Appointment Reminder System (ARS): Passengers are required to provide a working phone number so the ARS can call the rider and provide a reminder of their upcoming transportation reservation or advise of any scheduling/provider changes.

All Medicaid covered trips must be approved before travel is confirmed. Most Medicaid covered services go through MDHHS for approval.

Medicaid Member services are covered – at no cost to you. You can get a ride for visits to your: 

• Medical provider/Specialist
• Dental provider
• Pharmacy
• Behavioral health care

UMCH partners with various payers to provide transportation. The fares for these trips are typically covered by the partnering agency and must be approved before travel is confirmed.

If you are on private insurance, some plans cover Non-Emergency Medical Transportation rides, check with your insurance provider for details. UMCH Non-Emergency Medical Transportation does not bill insurance directly. All private pay clients must pay at the time of services. Clients are provided an receipt for services that the client then submits to their insurance provider for reimbursement.